Howdy partner! At WesternStyleApparel, we aim to make your shopping experience as smooth as a well-worn saddle. Below you’ll find answers to our most common questions about our authentic western wear and accessories.
About Our Products
What styles of western wear do you offer?
We carry a full range of authentic western apparel including boots & shoes, hats (from felt hats to helmets), jeans, dresses & skirts, belts, jewelry, and accessories for men, women, and kids. Whether you’re dressing for the ranch or rocking western style in the city, we’ve got you covered.
Are your products authentic western wear?
You bet! Every item in our store is carefully selected to meet our high standards for authentic western style and quality craftsmanship. We partner with trusted manufacturers who understand the western lifestyle.
Do you offer plus sizes or extended sizing?
While our current selection focuses on standard sizes, we’re always expanding our inventory. Check back regularly or contact our support team for specific sizing inquiries.
Ordering & Payments
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience. All transactions are processed securely through our encrypted payment system.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect your payment information. Your data’s safer than a bank vault in one of our western movies.
Can I modify or cancel my order after placing it?
Orders process faster than a jackrabbit, but if you need to make changes, email us immediately at [email protected] with your order number. We’ll do our best to accommodate your request before your order ships.
Shipping & Delivery
How long does shipping take?
- Standard Shipping ($12.95): 10-15 business days after processing (1-2 business days)
- Free Shipping (orders over $50): 15-25 business days after processing
Do you ship internationally?
We sure do! We ship authentic western style worldwide (except to a few remote areas where even our toughest boots can’t reach). Please note that Asian destinations may experience slightly longer delivery times, and customs fees may apply depending on your country’s regulations.
How can I track my order?
Once your order ships, we’ll send you a tracking number faster than a mustang out the gate. You can follow your package’s journey from our Nebraska ranch right to your doorstep. Having trouble with tracking? Our support team at [email protected] can help lasso any delivery questions.
Returns & Exchanges
What’s your return policy?
If your gear doesn’t fit just right, you’ve got 15 days from delivery to initiate a return. Just make sure items are unworn with tags attached – we want them in perfect condition for the next cowboy or cowgirl. Visit our Returns Policy page for the full rundown on how to send items back to the ranch.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method as we can’t be responsible for items lost in transit back to us.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. Refunds will be issued to your original payment method. Please note it may take additional time for your bank or credit card company to post the refund to your account.
Contact & Support
How can I contact customer service?
Our friendly team is always ready to help at [email protected] or by responding to your order confirmation email. We’re based at 4153 Crummit Lane, Omaha, US 68102, but we recommend email for the fastest response.
Do you have a physical store I can visit?
Currently, we’re an online-only retailer, which allows us to offer a wider selection at better prices. But who knows? Maybe someday we’ll open a storefront where you can try on hats and boots in person!
Happy trails from all of us at WesternStyleApparel! If you don’t see your question answered here, don’t hesitate to reach out – we’re always happy to help.