Howdy partner! At Ariat Store, we want you to be as satisfied with your western wear as a cowboy is with his trusty boots. If your purchase didn’t fit just right or didn’t meet your expectations, we’re here to make it right with our straightforward returns and exchanges process.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • In original condition (unworn, unwashed, with tags attached)
  • In original packaging
  • Accompanied by proof of purchase

Non-Returnable Items:

For safety and hygiene reasons, we cannot accept returns on the following items:

  • Felt Hats (due to sizing and shape retention issues)
  • Helmets (safety equipment cannot be resold once opened)
  • Jewelry (for hygiene reasons)
  • Any items marked as “final sale”

How to Return or Exchange

Step 1: Request Authorization

Before sending anything back, please email us at [email protected] with your:

  • Order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you want a refund or exchange

Return Request Template:

Subject: Return/Exchange Request for Order #[Your Order Number]

Dear Ariat Store Team,

I would like to request a [return/exchange] for my order #[Your Order Number].

Item(s) for return/exchange: [Product Name(s)]

Reason: [Please specify]

For exchanges, I would like: [New Product Name and Size/Color if applicable]

Shipping Address: [Your Address]

Thank you,
[Your Name]

Step 2: Wait for Approval

Our customer service team will respond within 1-2 business days with:

  • Return authorization number
  • Shipping instructions
  • Return address (4153 Crummit Lane, Omaha, NE 68102, USA)

Step 3: Package and Ship

Please pack your return securely in the original packaging if possible. Include:

  • Completed return form (we’ll email this to you)
  • Original receipt or packing slip

Ship your return using a trackable method. We recommend keeping your shipping receipt until your return is processed.

Refund Information

Once we receive and inspect your return:

  • Refunds will be processed within 3-5 business days
  • Your refund will be issued to your original payment method
  • Shipping costs are non-refundable (except for defective/wrong items)

For exchanges, we’ll ship your new item as soon as we process your return. You’ll receive tracking information via email.

International Returns

For customers outside the United States:

  • You are responsible for return shipping costs
  • Customs fees are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional charges

Need Help?

Our customer service team is ready to assist faster than a rodeo clown can dodge a bull! Contact us at [email protected] with any questions about your return or exchange.

Remember: A happy customer is our top priority, just like quality is our top priority in every pair of boots we sell!