Shipping Policy

Howdy partner! At Ariat Store, we’re committed to delivering your western wear as swiftly as a mustang across the plains and making returns smoother than a well-worn saddle. Here’s everything you need to know about our shipping and returns process.

Shipping Information

Order Processing

We process orders faster than a cowboy can rope a calf! All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Methods & Delivery Times

Note: Delivery times may vary for international orders. We ship worldwide (excluding some Asian and remote regions).

Accepted Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal

Returns & Exchanges

If your gear doesn’t fit like a glove or meet your expectations, we’ll make it right quicker than you can say “yeehaw!”

Return Policy Details

• Returns and exchanges accepted within 15 days of receiving your order
• Items must be in original condition (unworn, unwashed, with tags attached)
• Original packaging and proof of purchase required

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

• Felt Hats (due to sizing and shape retention issues)
• Helmets (safety equipment cannot be resold once opened)
• Jewelry (for hygiene reasons)
• Any items marked as “final sale”

How to Return or Exchange

Step 1: Request Authorization

Email us at [email protected] with:

• Your order number
• Item(s) you wish to return/exchange
• Reason for return
• Whether you want a refund or exchange

Step 2: Wait for Approval

Our customer service team will respond within 1-2 business days with:

• Return authorization number
• Shipping instructions
• Return address:
  4153 Crummit Lane, Omaha, NE 68102, USA

Step 3: Package and Ship

Pack your return securely in the original packaging if possible. Include:

• Completed return form (we’ll email this to you)
• Original receipt or packing slip

Important: Ship your return using a trackable method and keep your shipping receipt until your return is processed.

Refund Information

Once we receive and inspect your return:

• Refunds processed within 3-5 business days
• Refund issued to your original payment method
• Shipping costs are non-refundable (except for defective/wrong items)

For exchanges, we’ll ship your new item as soon as we process your return. You’ll receive tracking information via email.

International Returns

For our global partners outside the United States:

• You are responsible for return shipping costs
• Customs fees are non-refundable
• Mark package as “Returned Goods” to avoid additional charges

Need Help?

Our customer service team is ready to assist faster than a rodeo clown can dodge a bull! Contact us at [email protected] with any questions.

Remember: A happy customer is our top priority, just like quality is our top priority in every piece of western wear we sell!